If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Spoon Health, please let us know as soon as possible so we can endeavour to sort it out promptly.
Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question.
Claims must be made promptly, ideally within 48hrs of delivery and no later than 30 days after delivery.
All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned.
The goods must also be returned in clean, saleable condition and within the same packaging.
Credits will be made after the product has been received and checked into our warehouse.
Please do not dispose of any products in question relating to your claim until the claim has been finalised as it may be required as evidence and/or further investigation.
Credits are NOT ABLE to be issued on:
- Any item bought with discount coupons/codes
- Discontinued items
- Any item 30 days after delivery
- Seasonal Merchandise (Christmas, Mothers Day etc)
- Sale items and bonus buys (Trade show offers etc)
Please fill in the form below with as many details as available.
Please include a photo where applicable of any damage, product issue or incorrect items received for verification.
Should you have an error adding images to the form please send additional photos to firstname.lastname@example.org
If the goods are being returned back to Spoon Health please prepare items for collection, by packing items securely into a box.
If we are arranging the freight for you, we will have the driver bring a consignment label for you or send you a copy of this to affix to the outside of the box.